Answers for your visitors and your team,
from your own content,
around the clock
Uliasti Chat turns your website and your documents into one knowledge base and answers questions from it: on your site for visitors, on your intranet for employees, in the language they write in. It does not guess and it does not search the web. If your content has no answer, it says so and hands over to you.
Not ready for a call? Check your website for free: a scored report in minutes, no sign-up.
Where the answers come from
Three kinds of sources, one knowledge base
Enter your website address and every public page is crawled and indexed. Drop in documents: PDF, Word, Excel, PowerPoint, CSV, text, HTML, and scans read with OCR. Connect a Confluence space, a SharePoint or OneDrive library, a Google Drive folder or a shared link, and a sync picks up what is new.
How it works
Three steps. Under an hour. No developers needed.
Import your website and documents
Enter your website address and every public page becomes part of the knowledge base. Add documents alongside: price lists, manuals, and the internal documents your team shares, such as handbooks and process guides.
Customise the widget
Set your colours, logo, assistant name and welcome message, and choose the default language. Preview it live before it goes public.
Go live
Paste one line of code into your website, or into an internal page for your employees. The assistant answers right away, around the clock, in the language of whoever asks.
Grüezi
I am Dejan, founder of Uliasti.
There was a time when customers came to the bank to withdraw money at the counter. Then ATMs changed everything. A simple transaction no longer needed a queue, a teller or business hours. It just worked.
We are in a similar moment. People expect instant answers about prices, opening hours, documents and procedures, and they expect them at 10pm on a Sunday, not during office hours. The same way ATMs freed tellers from repetitive transactions, an assistant that knows your published content can free your team from repetitive questions.
We built Uliasti Chat because we kept seeing the same pattern: customers asking the same questions over and over, service teams buried in them, and the answers sitting on a website or in a PDF where nobody could find them at the moment they needed them.
Most organisations know they need better digital service. The solutions on offer are either too complex, too expensive, or need months of integration work. That is not how it should work.
So we built something simple. Point the assistant at your website, and within an hour it answers from your products, your services and your documents, in the visitor's language, around the clock. It names the page an answer came from, and it says plainly when your content has no answer.
No integration project. No months of setup. A widget that looks like it has always been part of your site, and a person at Uliasti who sets it up with you and keeps it current.
Not by adding complexity. By removing it.
Dejan Georgiev
Founder, Uliasti GmbH · dejan@uliasti.com
Built for accurate answers, not for show
What the assistant does, and what it deliberately does not
Answers only from your content
The assistant answers from the pages and documents you approved and nothing else. It does not browse the web and it does not improvise.
Says when it does not know
A question your content does not cover gets an honest answer and your contact details, not a guess. The question is logged for your team.
The visitor's language, automatically
A question in French gets a French answer, even if the source document is German. The widget itself comes in nine languages.
You see every conversation
Each answer is recorded as answered, weak match or unanswered. The dashboard lists what your content could not answer, so you know what to add next.
Looks like part of your site
Your colours, logo, assistant name and welcome message. A floating bubble or a centred ask bar with suggested questions.
Separate by design
Every client has its own isolated knowledge base, settings and users. Admins sign in with one-time email codes, no passwords to leak.
On your site
A widget in your branding, three placements
A floating bubble in either corner, or a centred ask bar that opens with suggested questions. Your colours, logo, assistant name and welcome message, previewed live before it goes public.
In your dashboard
Every conversation, and every gap
Sessions, questions per day, languages, the questions asked most. And the list that matters: questions your content could not answer, so you know exactly which page to add next.
Who it is for
Any organisation whose visitors keep asking the same questions
Five sectors where we know the questions best.
Banks and financial services
Rates, accounts, cards and e-banking questions, answered at 10pm on a Sunday in the customer's language.
Read the use caseMunicipalities and public administration
Forms, opening hours, fees and procedures for residents, without a phone call to the front desk.
Read the use caseIndustry and manufacturers
Technical documentation, manuals and product catalogues, searchable by customers, partners and service teams.
Read the use caseB2B trade and e-commerce
Product search with linked answers, so buyers find the right item, its details and its availability on their own.
Read the use caseLaw firms, accountants and notaries
Services, fees, required documents and how a mandate starts, answered for prospective clients before the first call.
Read the use caseWhat every client gets
The assistant, the dashboard, and a person who keeps it working
We import your content, tune the first answers with you and review the unanswered questions in the first weeks.
- Unlimited conversations on your website
- Knowledge base from website, documents and connected sources
- Widget in your branding, three layouts, nine interface languages
- Dashboard with conversations, analytics and unanswered questions
- Setup done with you, and the knowledge base kept current
Where do the answers come from?
From the content you provide: your website, uploaded documents and connected sources such as Confluence, SharePoint, OneDrive or Google Drive. The assistant does not search the web and does not answer from general knowledge. If your content does not cover a question, it says so and the question is listed for your team.
Which languages does it answer in?
In the language the visitor writes in. The source content can be in a different language. The widget interface is available in German, French, Italian, English, Spanish, Portuguese, Dutch, Japanese and Chinese.
Which file types can I upload?
PDF, Word, Excel, PowerPoint, OpenDocument, RTF, CSV, plain text, Markdown, HTML and images. Scanned PDFs and images are read with OCR. Files up to 20 MB each; whole folders can be dropped at once.
How long does setup take?
Importing a website takes minutes. Branding and the welcome message take about ten minutes more. Embedding is one line of code. Most clients are live within an hour of starting, and we do the setup with you.
Does it need a developer or an integration?
No. The widget is a script tag you paste into your site or content management system. There is no integration with your backend. Connected sources need read access to the document library, which your IT team grants once.
What happens when the assistant cannot answer?
It tells the visitor it has no information on that topic and gives your contact details instead of guessing. The question appears in your dashboard under questions that need attention, so you can add the missing content.
Request a demo
Tell us about your organisation and the questions you get most often. We reply within one working day.
