B2B trade and e-commerce
Product search that answers, with the link
Which cable fits, is it in stock, can I pay by invoice, how long to Germany. Buyers want the answer and the product page in one step. The assistant gives both, from your catalogue and your terms.
A B2B shop lists thousands of articles with data sheets, and its terms cover delivery, returns and payment. Buyers still write to sales to ask which of three variants fits, or whether an order placed today ships this week. Each email costs a salesperson ten minutes.
With the shop crawled and the data sheets and terms imported, the assistant answers product questions with the matching product page linked, and policy questions from the terms. A buyer who asks for a 10 metre shielded cable gets the article, its price and the link to order it.
When a question needs a person, such as a project discount, the assistant collects nothing and simply gives the sales contact. The questions it could not answer tell you which products need better descriptions.
Knowledge base
What the assistant answers from
Every answer names the page or document it was written from, so it can be checked. These are the sources that typically make up the knowledge base in this sector.
- Shop pages and categories
- Product data sheets
- Terms of delivery and payment
- Return policy
- Reseller price lists
- FAQ and help centre
What it deliberately does not do
It does not see orders or customer accounts. "Where is my order" gets the tracking page and the support contact.
Stock levels are as current as the last import or sync.
It does not negotiate. Project pricing goes to sales, with the contact details.
How it works
Three steps. Under an hour. No developers needed.
Import your website and documents
Enter your website address and every public page becomes part of the knowledge base. Add documents alongside: price lists, manuals, and the internal documents your team shares, such as handbooks and process guides.
Customise the widget
Set your colours, logo, assistant name and welcome message, and choose the default language. Preview it live before it goes public.
Go live
Paste one line of code into your website, or into an internal page for your employees. The assistant answers right away, around the clock, in the language of whoever asks.
See it answer b2b trade and e-commerce questions
Send us your website address. We import it and show you the assistant working on your own content.