Guides
How this works, in plain terms
Short explanations for people deciding whether an assistant like this belongs on their website, and for the people who will prepare the content.
5 min read
What is a knowledge base assistant, and how is it different from a chatbot?
A knowledge base assistant answers only from content you give it: your website, your documents, your systems. A general chatbot answers from whatever it was trained on. The first can be checked and corrected. The second cannot.Read the guide6 min readHow retrieval works: why the assistant answers from your documents, not the internet
Your content is split into short passages and turned into vectors. A question is turned into a vector the same way, the closest passages are found, and only those passages are given to the language model with the question. The model never searches the web.Read the guide5 min readHow to prepare your content for an AI assistant
Most of the work is already done if your website is reasonably current. Before the import, decide what belongs in the knowledge base, remove duplicates, keep one format per document, and make sure your contact details are easy to find.Read the guide4 min readWhat happens when an AI assistant cannot answer a question?
It says so. When your content has no answer, the assistant tells the visitor it has no information on that topic and gives your contact details instead of guessing. The question is listed in your dashboard so you can add the missing content.Read the guide4 min readHow does an AI assistant answer in the visitor's language?
The visitor writes in their language and gets an answer in that language, even when the source document is in another. The search works across languages because questions and passages are compared by meaning, not by words. The widget interface itself comes in nine languages.Read the guide5 min readCan an AI assistant answer employee questions from internal documents?
Yes. The same assistant that answers visitors on your website can sit on an intranet page and answer employees from handbooks, process guides and internal FAQs. Keep it as a separate knowledge base from the public one, so internal content never reaches visitors.Read the guide4 min readHow do you connect Confluence, SharePoint, OneDrive or Google Drive to an AI assistant?
You connect the place where the documents already live, with read access your IT team grants once. The assistant imports the documents, and a sync later picks up only what is new or changed. Nothing has to be exported or copied by hand.Read the guide5 min readHow do you know whether a website AI assistant is working?
Look at the outcomes, not the volume. Each answer is recorded as answered, weak match or unanswered, and the dashboard shows those outcomes alongside sessions, questions per day, busiest hours and the questions asked most often. A shrinking list of unanswered questions is the clearest sign.Read the guideSee it answer your own questions
Send us your website address. We import it and show you the assistant working on your content in a short call.