Look at the outcomes, not the volume. Each answer is recorded as answered, weak match or unanswered, and the dashboard shows those outcomes alongside sessions, questions per day, busiest hours and the questions asked most often. A shrinking list of unanswered questions is the clearest sign.
What does the dashboard show?
- Sessions and questions per day, with the busiest hours.
- The languages visitors wrote in.
- The questions asked most often.
- The outcome of each answer: answered, weak match or unanswered.
- Every conversation, with the sources each answer cited.
Which number matters most?
- The count of unanswered and weak answers. It should fall as you add content.
- Volume alone says little. A hundred questions with thirty unanswered is worse than fifty with two.
- The questions asked most often tell you which pages to improve first.
Can I read the actual conversations?
- Yes. Conversations are stored so you can review them, with the passages each answer used.
- The visitor's IP address is not stored with the conversation.
- Reading ten conversations end to end tells you more about tone and gaps than any chart.
How do I find gaps in bulk?
- Run a scan over past conversations. It finds the questions your content could not answer and groups them.
- Fix the biggest group first. One new page often answers a dozen past questions.
- Re-import and ask a few of those questions again in the preview to confirm.
What should I check in the first month?
- Once a week, the list of questions that need attention. Add the missing content.
- The questions asked most often. Check that their answers are precise and cite the right page.
- A handful of conversations end to end, to see how the assistant sounds to a visitor.
- The topics your team still gets calls and emails about. If they are in the assistant's list too, the content is the problem, not the assistant.
We review the unanswered questions with every client in the first weeks. It is the part of the setup that makes the biggest difference.