Yes. The same assistant that answers visitors on your website can sit on an intranet page and answer employees from handbooks, process guides and internal FAQs. Keep it as a separate knowledge base from the public one, so internal content never reaches visitors.
Can the assistant be used internally, for employees?
- Yes. The widget is a script tag, so it can go on an intranet page or inside an internal tool as easily as on the public website.
- Employees ask in their own words and get an answer with the source document cited.
- When the documents have no answer, the assistant says so and names the contact you configured, for example HR or IT.
Which internal documents work well?
- Employee handbooks, policies and expense rules.
- Process guides and checklists, especially the ones that are only known to a few people.
- Onboarding material and IT how-tos.
- Internal FAQs that today live in someone's inbox.
How do I keep internal content away from website visitors?
- Use a separate client for the internal assistant. Knowledge base, settings, users and conversations are scoped to the client on every query.
- The assistant does not know which documents are internal, so never add internal documents to the public knowledge base.
- Restrict the intranet page itself with your existing sign-in. The widget inherits whatever access control the page has.
Where do the internal documents come from?
- Upload files or drop whole folders: PDF, Word, Excel, PowerPoint, OpenDocument, CSV, text, HTML and scans.
- Or connect where they already live: a Confluence space, a SharePoint or OneDrive library, a Google Drive folder.
- A sync later picks up only what changed, so the assistant follows the documents as they evolve.
Who can see the internal conversations?
- The admins of that client, in the dashboard.
- Admins sign in with a one-time code sent by email and are invited by an existing admin. There is no self-registration.
- The list of unanswered questions shows which internal topics are undocumented. It is often the most useful output in the first weeks.
Great service starts with shared knowledge: customers don't have to call, and employees don't have to search.